Dimov Tax Ltd · dimovtax.co.uk
1. Who we are
Dimov Tax Ltd is a company registered in England and Wales (company number 16519233), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Dimov Tax Ltd is the controller of the personal data described in this policy.
If you have any questions about this policy or about how we handle your personal data, you can contact us at info@dimovtax.co.uk.
2. Scope of this policy
This policy explains how we collect and use personal data through our website, dimovtax.co.uk, including enquiry forms, email enquiries originating from the website, and cookies and similar technologies.
If you engage Dimov Tax Ltd as a client, the personal data we process in order to deliver our services is governed by the privacy notice provided with our engagement letter, which applies in addition to this policy.
3. Information we collect
Contact and enquiry data. When you submit an enquiry form, email us, or call us, we collect the information you provide, such as your name, email address, phone number, company name, and the contents of your message and any attachments.
Technical and usage data. When you visit the website, we collect technical information including your IP address, browser type and version, device information, the pages you visit, referring and exit pages, and date and time stamps. Some of this is collected through server logs (see section 5) and some, with your consent, through analytics cookies (see section 6).
Marketing data. If you sign up for updates or correspond with us, we record your contact preferences, subscription status, and how you interact with our emails.
Please do not submit tax documents, financial records, or other sensitive information through the public website enquiry forms. We will provide a secure channel for documents once an engagement is in place.
4. How we use your information and our lawful bases
Under the UK GDPR, we must have a lawful basis for each purpose for which we process your personal data. These are set out below.
| Purpose | Lawful basis (UK GDPR Article 6) |
|---|---|
| Responding to your enquiries and providing information about our services | Legitimate interests (responding to correspondence addressed to us); taking steps at your request prior to entering into a contract |
| Operating, maintaining, and securing the website, including server logs and fraud prevention | Legitimate interests (the security and proper administration of our website and business) |
| Analysing how visitors use the website so we can improve its content and performance | Consent (analytics cookies) |
| Showing and measuring our advertising, including remarketing | Consent (advertising cookies) |
| Sending you marketing emails about our services | Consent; or, for existing clients, legitimate interests in marketing similar services in accordance with the “soft opt-in” under the Privacy and Electronic Communications Regulations (PECR) |
| Complying with our legal and regulatory obligations | Legal obligation |
| Establishing, exercising, or defending legal claims | Legitimate interests |
Every marketing email we send includes an unsubscribe link, and you can opt out of marketing at any time by contacting us at info@dimovtax.co.uk. Opting out of marketing does not affect communications relating to an ongoing engagement.
5. Server logs
Our hosting infrastructure records standard server logs when you visit the website. These include your IP address, browser type, Internet Service Provider, date and time stamps, and referring and exit pages. IP addresses are personal data, and we treat them accordingly. We use server logs only for security monitoring, diagnosing technical problems, and preventing abuse of the website, and we retain them for up to 90 days unless a longer period is needed for an ongoing security investigation.
6. Cookies
6.1 What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, to improve efficiency, and to provide information to site owners.
6.2 Your consent
In accordance with PECR, we ask for your consent before placing any non-essential cookies on your device. When you first visit our website, a cookie banner allows you to accept or reject non-essential cookies; rejecting is as straightforward as accepting. Non-essential cookies and the tools described in section 6.4 do not run until you have given consent. You can change your preferences or withdraw your consent at any time via the “Cookie settings” link in the website footer.
Strictly necessary cookies do not require consent and cannot be switched off, as the website cannot function without them.
6.3 Cookies we use
| Cookie | Provider | Purpose | Category | Duration |
|---|---|---|---|---|
| Consent preference cookie (set by our cookie banner) | Dimov Tax Ltd | Stores your cookie consent choices | Strictly necessary | 12 months |
| _ga | Distinguishes visitors for analytics | Analytics | 2 years | |
| _ga_* | Maintains session state for Google Analytics 4 | Analytics | 2 years | |
| _gcl_au | Stores ad-click information to measure conversions | Advertising | 90 days | |
| _fbp | Meta | Identifies browsers for ad delivery and measurement | Advertising | 90 days |
| _fbc | Meta | Stores the most recent Meta ad click | Advertising | 90 days |
6.4 Third-party analytics and advertising tools
Google Analytics 4. We use Google Analytics to understand how visitors use our website. Google Analytics 4 does not log or store individual IP addresses. Data may be processed by Google Ireland Limited and Google LLC. You can learn more at policies.google.com/privacy and opt out using Google’s browser add-on at tools.google.com/dlpage/gaoptout.
Google Ads. With your consent, we use Google Ads conversion tracking and remarketing to measure our advertising and show relevant adverts to people who have visited our site. You can manage your ad personalisation at adssettings.google.com and read more at policies.google.com/technologies/ads.
Meta Pixel.With your consent, we use the Meta Pixel to measure the effectiveness of our advertising on Meta platforms and to build advertising audiences. You can read Meta’s privacy policy at facebook.com/privacy/policy and manage your ad preferences in your Meta account settings.
These tools load only if you accept the relevant cookie categories in our banner.
6.5 Managing cookies in your browser
In addition to our cookie settings tool, you can disable cookies through your browser settings. Detailed guidance is available on each browser’s website. Please note that disabling strictly necessary cookies may affect how the website functions.
7. Who we share your information with
We share personal data with the following categories of recipients:
Service providers (processors). Companies that provide services to us, including website hosting, IT support and security, email and productivity tools, customer relationship management, marketing platforms, and the analytics and advertising providers described in section 6. These providers act on our instructions under contracts that require them to protect your data.
Our group and affiliated firms. Our affiliated US firm, Dimov Tax (dimovtax.com), whose staff may assist with handling enquiries and delivering services.
Professional advisers. Our lawyers, insurers, auditors, and similar advisers, where necessary.
Authorities and regulators. Where we are required to disclose information by law, regulation, or court order.
Business transfers. A prospective buyer or successor in the event of a sale, merger, or reorganisation of our business, under appropriate confidentiality obligations.
We do not sell your personal data.
8. International transfers
Some of our group operations and service providers, including our affiliated US firm, are located outside the United Kingdom, principally in the United States. Where we transfer your personal data outside the UK, we ensure appropriate safeguards are in place. Depending on the recipient, this is one of the following: UK adequacy regulations; the UK Extension to the EU-U.S. Data Privacy Framework, where the recipient is certified; or the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. You can request a copy of the relevant safeguard by contacting us.
9. How long we keep your information
We retain personal data only for as long as necessary for the purposes we collected it, including to satisfy legal, accounting, or reporting requirements. As a guide:
- Enquiry and prospect data: up to 24 months after our last meaningful contact with you
- Marketing lists: until you unsubscribe or after a prolonged period of inactivity; we keep a minimal suppression record afterwards so that your opt-out is honoured
- Server logs: up to 90 days (see section 5)
- Analytics data: Google Analytics user-level data is retained for 14 months
- Cookies: for the durations set out in section 6.3
- Client records: governed by our engagement terms, typically at least six years after the engagement ends to meet legal and regulatory requirements
10. Your data protection rights
Under the UK GDPR and the Data Protection Act 2018, you have the following rights:
The right to be informed about how we collect and use your personal data, which this policy is intended to provide.
The right of access — you can request copies of your personal data.
The right to rectification — you can ask us to correct inaccurate information or complete incomplete information.
The right to erasure — you can ask us to erase your personal data, under certain conditions.
The right to restrict processing — you can ask us to restrict the processing of your personal data, under certain conditions.
The right to object to processing — you can object to our processing of your personal data, under certain conditions, including an absolute right to object to processing for direct marketing.
The right to data portability — you can ask us to transfer data you provided to us to another organisation, or to you, under certain conditions.
The right to withdraw consent — where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
Rights related to automated decision-making and profiling — you have rights in relation to automated decision-making that has legal or similarly significant effects on you. We do not make decisions of this kind through the website.
Exercising these rights is free of charge, although we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded, excessive, or repeated. We will respond within one month. To exercise any of these rights, contact us at info@dimovtax.co.uk.
11. Complaints
If you have any concerns about our use of your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk
12. Children
Our website and services are directed at adults and businesses. We do not knowingly collect personal data from children under the age of 13. If you believe a child has provided us with personal data through the website, please contact us and we will promptly delete it.
13. Changes to this policy
We may update this policy from time to time. We will post any changes on this page and update the “Last updated” date above. Where changes are significant, we may also notify you by other means, such as a notice on the website.
14. Contact us
If you have any questions about this policy, contact us at info@dimovtax.co.uk or write to:
Dimov Tax Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company number: 16519233